As an Enhanced Support customer, you receive faster response times and additional support services. To engage with Cameyo Customer Support, create a support case from the Cameyo support ticketing system.
Support tickets are created by emailing support@cameyo.com or filling out the support request form at https://cameyo.com/contact-support/.
When managing support cases as an Enhanced Support customer, you have access to the following features:
Response SLO: For Priority 1 support requests, receive the first meaningful response within two hours during Cameyo business hours for purposes of Cameyo support services. All other support requests will be responded to within one business day.
Channels: Submit a support case via email or Cameyo website.
Communication: All communications will be via email.
Availability: Receive support during Cameyo business hours, Monday to Friday.
Online resources: 24x7 access to the Cameyo Knowledge Base.
Language support: Request support in English.
Case escalation: Escalate to request additional attention for ongoing support cases.
Pricing
Contact your sales representative or email us at sales@cameyo.com for current pricing and a personalized quote.
The charges for certain Cameyo Support Services, such as professional services, customized development, and training are not included.
Enhanced Support is an annual subscription that auto-renews until canceled.
Cameyo Support Services Hours
Please refer to Cameyo Support Services Overview for details.